Shipping
After your payment is verified, the order processing typically takes 24 hours. Subsequently, your order will be shipped and is expected to arrive within 1-2 business days, varying according to your location. while regional areas could take up to 6 days. For all domestic orders, we offer a flat rate of $10 for express shipping through express post. You will receive a tracking number for your order.
All international shipping will be through Fedex, DHL and shipping costs will be borne by the customers. We cover all shipping duties worldwide. If you encounter any import duty charges, simply send us the bill, and we'll take care of the payment.
To ensure you receive notifications from us, please verify that your email or phone number is accurate and accessible. In case you do not receive our email, please check your spam folder and ensure you provide your email address when placing orders.
90 days product warranty
We provide a 90-day warranty on our anti-acne mulberry silk pillowcases. This warranty covers any manufacturing defects or issues that may arise with the pillowcase within 90 days from the date of purchase. If you experience any problems with your pillowcase during this period, please contact our customer support, and we will be glad to assist you with a replacement or resolution. Please note that this warranty does not cover damage resulting from improper use or mishandling of the product. We are committed to ensuring your satisfaction with our product and are here to address any concerns you may have.